Privacy policy

Polara Trade · Last updated 5 September 2026

This policy covers three things Polara Trade operates: this website (polaratrade.com), the online learning platform on it, and the Polara Sim mobile app (listed in app stores as “Polara”). We are based in Sydney, Australia and handle personal information in line with the Australian Privacy Principles.

1. The website and learning platform

What we collect. When you create a learning account we store your email address, the name you enter, and optionally your organisation and role. As you work through a course we record your progress, quiz results, time spent and completion date so you can resume where you left off and so we can issue your certificate. If you use the contact form we store the name, email and message you submit.

Cookies. We set the cookies required to keep you signed in. We do not use advertising or third-party analytics cookies.

Who processes it. The site runs on Vercel and its data is stored with Supabase. Both act as our service providers and process data only on our instructions. We do not sell or share personal information with anyone else. Aggregated, de-identified completion numbers may be shared with the organisation that produced a course.

Your choices. You can update your name and details on the welcome page after signing in. To have your account and progress deleted, use the contact page and we will remove it within 14 days.

2. The Polara Sim app

Polara Sim is designed to work without collecting personal information. The app has no user accounts and no sign-in, and we do not collect your name, email address or other contact details.

Microphone. The optional Record feature uses your device’s microphone, with your permission, to capture recordings you choose to make. Recordings are stored only on your device and are never uploaded to us.

Sound downloads. When you download sounds, the app requests files from our content delivery network (Cloudflare). Like any internet request this involves the transient processing of your device’s IP address to deliver the files. We do not use this to identify or track you.

Purchases. Subscriptions are handled entirely by Apple or Google. We receive no payment details and no personal identifiers, only an anonymous entitlement that unlocks the app.

Usage data. The app contains no advertising, analytics SDKs or third-party tracking code. We retain no user data on our servers. Everything the app stores, downloaded sounds, scenes and recordings, lives on your device and is removed when you delete it in the app or uninstall the app.

3. Security and retention

Data in transit is encrypted (HTTPS). Learning accounts are kept while the course remains available or until you ask us to delete them. Contact messages are kept for up to two years.

4. Children

Our services are intended for adults and healthcare or training professionals. We do not knowingly collect information from children under 16.

5. Changes and contact

We will post any changes to this policy on this page with a new date. Questions or requests: use the contact page.